If the order has not been dispatched, we will just cancel the order. If you want to cancel the order before you receive it, please contact us to inform us of your intentions. Just like returning a product, you have 14 days from the receipt of your order to return anything you bought from us. Once we receive the products, you will get a confirmation by email and your money will be payed back within 14 days in the same way you made the purchase.

Please put the product with all of its accessories and manuals back into its original box (if possible) and contact us to receive the shipping address for our warehouse. You should send it back within 14 days of your return claim. However, if its because you changed your mind and no longer seem to like what you ordered, then we kindly ask you to bear the costs. If possible, we would like to see pictures of the damage. If the item is being returned for a quality reason, because it is damaged or it does not function properly, please contact us and we will cover the cost of shipping. You can also visit any of the Aafaq Bookstore branches in Kuwait to return your order as long as you have the receipt of the order.

Please contact us to inform us of your intentions and we will send you the shipping address for our warehouse. For categories that are not listed, within 14 days of the date of order, you can return anything you bought from us, no questions asked. All items are subject to Return and Exchange except for: Books, Electronics, Video Games, and Prepaid Cards unless they do not meet standard specifications. Of course, you have 14 days from the receipt of your order to return anything you bought from us, no questions asked.

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